Our commitment to safeguarding your information
StubHub's privacy policy explains how we collect, use, and share your personal data to facilitate ticket transactions and enhance your experience. It also details your rights regarding your information, including access, correction, and deletion, ensuring your data protection.
At StubHub, we collect specific types of information to provide our services effectively and securely. When you create an account, we gather basic identifiers such as your name, email address, and password. This information is essential for account management, communication regarding your orders, and ensuring secure access to your StubHub profile. Without this, we cannot verify your identity or facilitate your transactions.
Transaction data is also collected when you buy or sell tickets. This includes details like your payment information (e.g., credit card number, billing address), shipping address, and the specifics of the event. We use this data to process payments, deliver tickets, and prevent fraudulent activities. Collecting this information is a necessity for fulfilling our contractual obligations to you and maintaining the integrity of the StubHub marketplace. We adhere to strict payment card industry data security standards when handling sensitive financial information.
Beyond direct inputs, StubHub also collects technical and usage data. This includes your IP address, browser type, operating system, and details about your activity on our platform, such as pages viewed and time spent. This information helps us understand how users interact with our website and mobile applications, allowing us to identify areas for improvement, troubleshoot technical issues, and enhance the overall user experience. We also use this data for security monitoring to protect against unauthorized access and maintain the stability of our services.
StubHub uses your collected information primarily to deliver and improve our ticketing services. This involves processing your purchases, managing your sales, and providing customer support. For example, your email address is used to send order confirmations, important updates about events, and responses to your inquiries. We also personalize your StubHub experience by recommending events or features based on your past purchases and browsing activity.
We share your information with third parties only when necessary to provide our services, comply with legal obligations, or with your explicit consent. This includes sharing with payment processors like PCI Security Standards Council to complete transactions, or with shipping carriers to deliver physical tickets. In certain situations, we may also share data with event organizers or venues for operational purposes, such as guest list management or security checks. All third-party partners are required to protect your information in a manner consistent with our privacy standards and applicable data protection laws, as outlined by regulatory bodies such as the GDPR.
StubHub respects your control over your personal data. You have several rights concerning the information we hold about you. You can access your data, request corrections to inaccurate information, or ask for the deletion of your personal data under certain circumstances. For instance, if you no longer wish to use StubHub's services, you can request account deletion, and we will remove your identifiable information, subject to legal retention requirements.
"Users have the right to know what data is collected about them, why it's collected, and how it's used, along with the ability to control that information."
To exercise these rights, you can typically manage many aspects directly within your StubHub account settings. For requests that require more direct intervention, such as data deletion or access to specific records not available through your profile, you can contact our customer support team. We are committed to responding to all legitimate requests promptly and in accordance with applicable data protection laws. You also have the right to object to certain processing activities, such as direct marketing. You can opt out of promotional emails at any time by clicking the unsubscribe link in our communications or by adjusting your notification preferences in your account.
| Data Type | Purpose of Collection | Shared With | Your Control |
|---|---|---|---|
| Account Identifiers (Name, Email) | Account creation, communication, security | Internal StubHub departments, select service providers | Access, correction, deletion via account settings |
| Transaction Data (Payment, Event Details) | Process orders, prevent fraud, fulfill services | Payment processors, event partners, shipping carriers | Review in order history, limited modification post-transaction |
| Usage Data (IP, Browsing Activity) | Service improvement, security, personalization | Analytics providers, internal StubHub teams | Browser settings (cookies), opt-out of certain analytics |
StubHub collects information necessary for providing its services, such as your name, email address, payment details, and shipping address when you create an account or make a transaction. We also gather usage data like IP addresses and browsing activity to improve our site and services.
StubHub uses your data to process transactions, deliver tickets, personalize your experience with event recommendations, and communicate important updates. We also use it for security purposes, fraud prevention, and to enhance the functionality of our website and applications.
Yes, StubHub shares your information with third parties only when essential for service delivery, like payment processors or shipping companies. We ensure these partners adhere to strict data protection standards and only share what's necessary to fulfill their specific functions.
You have rights to access, correct, and request the deletion of your personal data at StubHub. You can manage many of these preferences directly through your account settings or by contacting our customer support team for specific requests.
You can opt out of marketing communications from StubHub at any time. Simply click the 'unsubscribe' link found at the bottom of our promotional emails or adjust your communication preferences within your StubHub account settings.
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